Privacy Policy

Last Updated: 14 August 2026

Veraag Dream Journeys LLP ("Veraag", "we", "us", or "our") respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how Veraag collects, uses, shares, stores and protects personal information when you:

• Visit our website

• Create an account

• Make a booking

• Purchase a travel service

• Contact customer support

• Submit an enquiry

• Subscribe to communications

• Use our website or other digital services

• Interact with us through authorized channels

By using Veraag, you acknowledge this Privacy Policy.

1. Who We Are

Veraag Dream Journeys LLP operates the Veraag travel platform and provides and/or facilitates travel-related services.

For privacy-related questions, requests or concerns, customers may contact Veraag through the official support/contact channels published on our website.

2. Information We Collect

Depending on how you use Veraag, we may collect different categories of information.

Personal and Contact Information

This may include:

• Full name

• Email address

• Telephone/mobile number

• Billing information

• Address

• Country of residence

• Communication preferences

Travel Information

When you make a booking, we may collect:

• Traveler names

• Travel dates

• Destination

• Hotel information

• Flight information

• Tour information

• Activity information

• Transfer information

• Passport or identification information where required

• Visa-related information where necessary

• Special requests

• Accessibility requirements

• Dietary requirements

• Other information required to provide the booked service

3. Account Information

If you create a Veraag account, we may collect information associated with your account, including:

• Login email

• Account name

• Contact information

• Booking history

• Account preferences

• Support history

• Account activity

You are responsible for keeping your account credentials confidential.

4. Payment Information

When you make a payment, payment information may be processed by our authorized payment gateway or financial service provider.

Depending on the payment method, we may receive information such as:

• Payment status

• Transaction reference

• Payment amount

• Currency

• Payment date

• Limited payment information necessary to identify the transaction

Where payment processing is handled by a third-party payment provider, your payment information may be subject to that provider's privacy policy and security practices.

Veraag does not request full card numbers, CVV codes, passwords or other sensitive payment credentials through ordinary customer support communications.

5. Technical Information

When you access our website, certain technical information may automatically be collected.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Approximate location derived from technical information

• Pages visited

• Website interactions

• Referring website

• Date and time of access

• Diagnostic information

• Cookies and similar technologies

This information may be used to operate, secure and improve our website.

6. How We Collect Information

We may collect information when you:

• Register for an account

• Make a booking

• Complete a payment

• Submit an enquiry

• Contact Support

• Submit a review

• Subscribe to newsletters

• Request information

• Participate in promotions

• Use our website

• Communicate with Veraag

• Interact with our authorized service providers

We may also receive information from Suppliers and service providers where necessary to complete your booking.

7. How We Use Personal Information

We may use personal information to:

• Create and manage your account.

• Process bookings.

• Confirm reservations.

• Provide travel services.

• Process payments.

• Issue tickets, vouchers and invoices.

• Communicate booking information.

• Respond to customer enquiries.

• Provide customer support.

• Process cancellations and refunds.

• Coordinate with hotels, airlines, tour operators and other Suppliers.

• Fulfill special requests.

• Detect and prevent fraud.

• Protect the security of our platform.

• Improve our products and services.

• Analyze website usage.

• Maintain business records.

• Comply with applicable legal and regulatory obligations.

• Send marketing communications where permitted and where applicable.

8. Booking and Supplier Information Sharing

Travel bookings often require us to share relevant information with third parties.

Depending on your booking, this may include:

• Hotels

• Airlines

• Tour operators

• Activity providers

• Transportation companies

• Airport transfer providers

• Visa/service providers

• Payment providers

• Technology providers

• Customer support providers

We share only information reasonably required to provide, manage or support the relevant service, subject to applicable law.

For example, a hotel may need traveler names and booking details to confirm accommodation.

9. Payment Service Providers

Payments may be processed through third-party payment providers.

Those providers may independently process certain payment and transaction information in accordance with their own privacy policies and applicable legal requirements.

Veraag does not control the privacy practices of independent payment providers.

10. Cookies and Similar Technologies

Veraag may use cookies and similar technologies to:

• Keep users signed in.

• Maintain shopping and booking sessions.

• Remember preferences.

• Improve website functionality.

• Understand website usage.

• Analyze performance.

• Improve security.

• Support relevant marketing activities where permitted.

You may be able to control cookies through your browser or applicable cookie settings.

Disabling certain cookies may affect website functionality.

11. Analytics

We may use analytics and measurement tools to understand how visitors interact with Veraag.

Analytics information may help us understand:

• Which pages are visited.

• How users navigate the website.

• Which features are used.

• Website performance.

• Technical errors.

• General traffic patterns.

Where third-party analytics providers are used, their processing may also be subject to their respective privacy policies.

12. Marketing Communications

Where permitted by applicable law, Veraag may send marketing communications about:

• Travel offers

• Hotels

• Tours

• Activities

• Destinations

• Promotions

• News

• Services

• Other travel-related content

You may opt out of promotional communications by using the unsubscribe mechanism provided in the communication or by contacting us.

Transactional communications such as booking confirmations, payment notifications, cancellation information and important service updates may still be sent where necessary.

13. Reviews and Public Content

If you voluntarily submit a review, comment, photograph or other content intended for public display, that information may become publicly available.

Do not include sensitive personal information or information belonging to another person unless you have appropriate authorization.

Veraag may moderate content in accordance with its applicable policies and legal obligations.

14. Special and Sensitive Information

Some travel services may require information that is more sensitive in nature, such as:

• Accessibility requirements

• Dietary requirements

• Medical-related travel information where necessary

• Passport information

• Visa information

We will use such information only where reasonably necessary for the relevant travel service, legal requirement or other permitted purpose.

Where appropriate, you should avoid providing information that is not necessary for your booking.

15. Information About Other Travelers

If you make a booking for another traveler, you may provide personal information belonging to that traveler.

You are responsible for ensuring that you have appropriate authority or permission to provide their information where required by applicable law.

You should ensure that other travelers are aware of the applicable privacy information.

16. Legal and Regulatory Disclosure

We may disclose information where reasonably necessary to:

• Comply with applicable law.

• Respond to lawful government requests.

• Comply with court orders.

• Prevent fraud.

• Investigate suspected illegal activity.

• Protect the rights, safety or property of Veraag, users or others.

• Meet regulatory requirements.

Such disclosures will be made in accordance with applicable legal requirements.

17. Business Transfers

If Veraag undergoes a merger, restructuring, acquisition, sale of assets or similar business transaction, personal information may be transferred as part of the relevant transaction, subject to applicable law.

Where legally required, appropriate notices or measures will be taken.

18. International Data Transfers

Some Suppliers, technology providers, payment providers or other service providers may operate outside India.

Where personal information is transferred across borders, Veraag will seek to handle such transfers in accordance with applicable legal requirements and appropriate contractual or organizational safeguards where required.

19. Data Security

Veraag uses reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

Security measures may include:

• Access controls

• Authentication controls

• Secure transmission mechanisms

• Monitoring

• System safeguards

• Restricted access to personal information

• Appropriate internal procedures

However, no online system can be guaranteed to be completely secure.

You should also protect your account credentials and avoid sharing passwords or sensitive information with others.

20. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing services

• Maintaining booking records

• Customer support

• Accounting and financial records

• Legal and regulatory compliance

• Fraud prevention

• Resolving disputes

• Enforcing agreements

• Legitimate business purposes

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable legal obligations.

21. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, which may include:

• Requesting access to information held about you.

• Requesting correction of inaccurate information.

• Requesting deletion where legally applicable.

• Withdrawing consent where processing is based on consent.

• Opting out of certain marketing communications.

• Requesting information about how your personal information is processed.

• Raising a privacy-related complaint.

Some rights may be subject to legal exceptions or limitations.

22. How to Make a Privacy Request

If you want to exercise an applicable privacy right, contact Veraag through the official contact/support channel published on our website.

To help us process your request, provide:

• Your name

• Email address associated with your account or booking

• Booking reference, where applicable

• Description of your request

We may need to verify your identity before processing certain requests to protect your personal information.

23. Children's Privacy

Veraag services are primarily intended for adults and travelers capable of entering into contracts.

Where a booking involves a child or minor, personal information should be provided by a parent, legal guardian or other person legally authorized to provide it.

We do not knowingly seek unnecessary personal information from children.

24. Third-Party Websites

Our website may contain links to third-party websites, including:

• Airlines

• Hotels

• Payment providers

• Travel suppliers

• Social media platforms

• Government websites

• Other external services

Once you leave the Veraag website, the third party's own privacy policy may apply.

Veraag is not responsible for the privacy practices of independent third-party websites.

25. Fraud and Security Monitoring

We may process information to detect and prevent:

• Payment fraud

• Account abuse

• Unauthorized bookings

• Identity misuse

• Suspicious activity

• Cybersecurity threats

• Other unlawful activity

This may include analyzing transaction, account, device and website activity where reasonably necessary and permitted by law.

26. Accuracy of Personal Information

You are responsible for ensuring that information provided to Veraag is accurate and current.

Incorrect information may affect:

• Booking confirmations

• Airline tickets

• Hotel reservations

• Transfers

• Visa processing

• Customer communications

• Refunds

• Other travel services

Please notify us if important information changes.

27. Data Breaches and Security Incidents

If Veraag becomes aware of a personal data security incident requiring notification under applicable law, Veraag will take appropriate steps in accordance with applicable legal and regulatory requirements.

This may include investigating the incident, implementing containment measures and providing required notifications.

28. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services

• Changes to technology

• Changes to legal requirements

• Changes to our data practices

• Other operational requirements

The updated version will be published on our website with a revised "Last Updated" date.

29. Applicable Law

This Privacy Policy shall be interpreted in accordance with applicable laws and regulations governing the processing and protection of personal information.

Nothing in this Privacy Policy is intended to remove or restrict any privacy or consumer rights that cannot legally be excluded.

30. Contact Us

For privacy questions, data requests, corrections, complaints or other privacy-related concerns, please contact Veraag through the official contact/support channels published on our website.

When contacting us about a booking, include your booking reference where applicable.

Veraag Dream Journeys LLP
Website: veraag.com

Last Updated: 14 August 2026