Terms & Conditions

Last Updated: 14 August 2026

Welcome to Veraag Dream Journeys LLP ("Veraag", "we", "us", or "our"). These Terms & Conditions ("Terms") govern your access to and use of the Veraag website, platform, applications, booking services and related travel services.

By accessing our website, creating an account, making a booking or using any service provided through Veraag, you acknowledge that you have read, understood and agreed to these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. About Veraag

Veraag Dream Journeys LLP is a travel services company providing and/or facilitating access to travel-related services including, but not limited to:

• Hotels and accommodation

• Tours and holiday packages

• Activities and experiences

• Flights and air travel

• Transportation and airport transfers

• Travel-related services

• Destination experiences

• Other travel products and services offered through the Veraag platform

Certain services may be provided directly by Veraag, while others are supplied by independent hotels, airlines, tour operators, activity providers, transportation companies or other third-party suppliers ("Suppliers").

When you book a service through Veraag, you may therefore enter into a separate contractual relationship with the applicable Supplier in addition to your relationship with Veraag.

2. Acceptance of These Terms

By using Veraag, you confirm that:

• You are legally capable of entering into a binding agreement.

• The information you provide is accurate and complete.

• You will use the website and services lawfully.

• You will not use the platform for fraudulent, abusive or unauthorized purposes.

• You will comply with the applicable terms of the Supplier whose service you book.

If you are making a booking on behalf of another traveler or group, you confirm that you have authority to provide their information and accept these Terms on their behalf.

3. Website and Service Information

We make reasonable efforts to ensure that information displayed on Veraag is accurate and up to date.

However, travel services are subject to availability and may change due to Supplier policies, operational circumstances, government regulations, weather, transportation schedules and other factors.

Descriptions, photographs, facilities, room types, itineraries, timings and other information may be provided or updated by Suppliers.

The specific terms displayed at the time of booking and included in your confirmation will apply to your reservation.

4. Booking and Reservation

A booking request does not necessarily constitute a confirmed reservation.

A reservation is considered confirmed only when:

1. The applicable payment or authorization has been successfully completed; and

2. Veraag or the relevant Supplier has confirmed the reservation; and

3. A booking confirmation, voucher, ticket or equivalent confirmation has been issued where applicable.

You should not rely on a reservation until confirmation has been received.

If payment has been made but confirmation has not been received, contact Veraag Support rather than making a duplicate booking.

5. Booking Information

You are responsible for ensuring that all information supplied during booking is accurate.

This may include:

• Full traveler names

• Date of birth where required

• Passport information

• Contact information

• Travel dates

• Flight details

• Hotel requirements

• Pickup locations

• Special requests

• Other information required for the selected service

Incorrect information may result in additional charges, inability to provide the service or cancellation.

For flights and other travel documents, names and identification details must match the applicable official travel documents.

6. Prices and Availability

All prices displayed on Veraag are subject to availability and may change before booking confirmation.

The final price payable is the amount displayed during the final booking and payment process, subject to applicable taxes, fees, Supplier charges and currency conversion.

Prices may include or exclude certain taxes, service charges, local fees, tourism taxes or other charges depending on the product.

Where mandatory charges are known and applicable, Veraag will endeavor to display them appropriately before completion of the booking.

7. Currency

Veraag may display prices in different currencies depending on website settings, destination, payment method or other factors.

Your bank, card issuer or payment provider may apply its own exchange rate, international transaction fee or currency conversion charge.

The amount appearing on your bank statement may therefore differ from the amount displayed on Veraag.

8. Payment

Payment must be made using the payment methods made available through Veraag or its authorized payment providers.

You agree not to:

• Use another person's payment method without authorization.

• Provide false payment information.

• Attempt fraudulent transactions.

• Circumvent payment systems.

• Initiate unauthorized chargebacks.

A payment may remain pending or require additional verification before a booking is confirmed.

If your account has been charged but no booking confirmation has been received, contact Veraag before making another payment.

9. Booking Confirmation

Your booking confirmation may contain important information including:

• Booking reference

• Traveler details

• Service details

• Dates and times

• Supplier information

• Inclusions and exclusions

• Cancellation conditions

• Payment details

• Pickup instructions

• Check-in/check-out information

• Other applicable conditions

You are responsible for reviewing your confirmation immediately after receiving it and notifying Veraag of any apparent errors.

10. Supplier Terms

Many services offered through Veraag are supplied by independent third parties.

Supplier terms may govern:

• Cancellation

• Refunds

• Check-in

• Check-out

• Baggage

• Age restrictions

• Activity participation

• No-show policies

• Changes

• Supplier-specific fees

• Safety requirements

• Other operational conditions

Where Supplier-specific terms apply, those terms form part of the conditions applicable to your booking.

11. Hotels and Accommodation

Hotel facilities, room types, meal plans, check-in times, check-out times and services are determined by the relevant property.

Common meal-plan terminology may include:

• EP: Accommodation only

• CP: Accommodation with breakfast

• MAP: Accommodation with breakfast and one additional meal

• AP: Accommodation with breakfast, lunch and dinner

Definitions may vary by property.

Room preferences such as bed type, floor, view, connecting rooms or special requests are generally subject to availability unless expressly guaranteed in writing.

Early check-in and late check-out are not guaranteed unless confirmed by the hotel.

12. Tours and Activities

Tours and activities are subject to their individual itineraries, operating conditions and Supplier policies.

Schedules may change because of:

• Weather

• Safety conditions

• Traffic

• Local regulations

• Supplier operational requirements

• Force majeure events

• Other circumstances beyond reasonable control

Travelers must comply with the safety instructions, eligibility requirements and instructions of the activity provider.

Age, height, weight, health, fitness, accessibility or other restrictions may apply to certain activities.

13. Flights

Flight bookings are subject to the applicable airline's fare rules, conditions of carriage and operational policies.

Flight schedules, routes, baggage allowances, seats and other conditions may be changed by the airline.

For flight-related matters including:

• Delays

• Cancellations

• Schedule changes

• Baggage

• Missed flights

• Check-in

• Rebooking

the applicable airline's rules and policies may apply.

Travelers should verify flight information before departure and arrive at the airport sufficiently early for check-in, baggage, security and boarding procedures.

14. Transportation and Transfers

Transfers and transportation are subject to the applicable Supplier's vehicle, route, passenger and luggage conditions.

Travelers must provide accurate pickup and drop-off information.

If a flight-linked transfer is booked, travelers should provide accurate flight information.

Additional charges may apply for:

• Changes to pickup locations

• Additional waiting time

• Oversized luggage

• Additional passengers

• Special vehicles

• Changes outside the original service area

15. Special Requests

Veraag may forward special requests to the relevant Supplier.

Examples include:

• Specific bed type

• Connecting rooms

• Accessibility requirements

• Dietary requests

• Celebration arrangements

• Airport assistance

• Other reasonable requests

Special requests are not guaranteed unless expressly confirmed.

The Supplier may charge additional fees for certain requests.

16. Cancellation

Cancellation rights depend on the individual booking.

Each booking may have its own cancellation deadline, cancellation charges and refund conditions.

Some bookings may be:

• Fully refundable

• Partially refundable

• Refundable until a specified date

• Non-refundable

• Non-changeable

The cancellation policy displayed at the time of booking and included in your confirmation will govern the applicable reservation.

A cancellation request is not considered completed until it has been acknowledged or confirmed by Veraag or the applicable Supplier.

17. Refunds

Where a refund is applicable, the refund amount will be determined according to the applicable booking and Supplier policy.

Refund processing may require verification or approval from the Supplier.

Once Veraag processes an approved refund, the time taken for the amount to appear in your account may depend on your bank, card issuer or payment provider.

Veraag is not responsible for delays caused solely by banks or third-party payment processors.

18. No-Show

Failure to appear for a booked service may be treated as a "no-show."

A no-show may result in:

• Loss of the booking

• Cancellation of the reservation

• Additional charges

• Loss of refund eligibility

No-show conditions depend on the applicable Supplier.

19. Travel Documents and Visas

You are solely responsible for ensuring that you possess all documents required for your journey.

These may include:

• Valid passport

• Visa

• Electronic travel authorization

• Identity documents

• Health or vaccination documents where legally required

• Travel insurance

• Tickets and vouchers

• Other destination-specific documents

Visa and immigration decisions are made by the relevant government authority.

Veraag does not guarantee visa approval or admission into any country.

Travel requirements may change, and travelers should verify current requirements with official government, embassy, immigration and airline sources.

20. Traveler Responsibility

You are responsible for:

• Providing accurate information.

• Carrying valid travel documents.

• Following Supplier instructions.

• Following local laws.

• Following safety requirements.

• Arriving on time.

• Checking travel schedules.

• Maintaining appropriate travel insurance where required or advisable.

• Paying personal expenses not included in your booking.

21. Travel Insurance

Unless specifically included in your booking, travel insurance is not automatically provided by Veraag.

We strongly recommend appropriate travel insurance covering relevant risks such as medical expenses, cancellation, interruption, baggage and other travel-related risks.

The terms of an insurance policy are determined by the insurer.

22. Supplier Cancellations and Changes

A Supplier may sometimes cancel, modify or reschedule a service.

Where Veraag receives such information, we will communicate the available options as reasonably possible.

Depending on the circumstances, alternatives may include:

• Rescheduling

• Alternative service

• Alternative accommodation

• Credit

• Refund

• Other remedy offered by the Supplier

The available remedy depends on the circumstances and applicable Supplier terms.

23. Force Majeure

Veraag shall not be responsible for failure, delay or interruption caused by circumstances beyond reasonable control.

Such circumstances may include:

• Natural disasters

• Severe weather

• Floods

• Earthquakes

• Pandemics or epidemics

• War

• Terrorism

• Civil unrest

• Government restrictions

• Strikes

• Airport closures

• Transport disruptions

• Infrastructure failures

• Internet or telecommunications failures

• Other extraordinary events

Where possible, Veraag will assist customers in coordinating with the relevant Supplier.

24. User Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

You must immediately notify Veraag if you believe your account has been compromised.

You are responsible for activity carried out through your account unless the activity resulted from circumstances outside your reasonable control.

25. Prohibited Use

You must not use Veraag to:

• Commit fraud.

• Make unauthorized bookings.

• Misuse payment systems.

• Interfere with website operations.

• Attempt unauthorized access.

• Introduce malicious software.

• Scrape or copy website content without authorization.

• Impersonate another person.

• Submit false information.

• Abuse staff, Suppliers or other users.

• Use the website for unlawful purposes.

Veraag may restrict or terminate access where reasonably necessary.

26. Intellectual Property

Unless otherwise stated, website content including text, graphics, logos, photographs, designs, software and other materials is owned by or licensed to Veraag or its respective content providers.

You may not reproduce, distribute, modify, commercially exploit or republish website content without prior written authorization, except where permitted by applicable law.

27. Reviews and User Content

Where Veraag allows users to submit reviews, comments, photographs or other content, you must ensure that your content is truthful, lawful and does not infringe the rights of others.

You must not submit content that is:

• Fraudulent

• Defamatory

• Abusive

• Discriminatory

• Misleading

• Infringing

• Illegal

• Malicious

Veraag may moderate or remove content that violates applicable rules or these Terms.

28. Limitation of Responsibility

Veraag acts as a travel service provider, booking facilitator and/or intermediary depending on the service.

To the extent permitted by applicable law, Veraag is not responsible for matters caused exclusively by an independent Supplier or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

Nothing in these Terms is intended to remove or restrict statutory consumer rights available to you under applicable law.

29. Complaints

If you experience an issue during your trip, notify the relevant Supplier and Veraag as soon as reasonably possible.

Prompt reporting allows Veraag and the Supplier an opportunity to investigate and, where possible, resolve the issue while the service is being provided.

When contacting Support, provide:

• Booking reference

• Traveler name

• Supplier name

• Date and location

• Description of the issue

• Supporting photographs/documents where applicable

30. Privacy

Your use of Veraag is also governed by our Privacy Policy.

The Privacy Policy explains how we collect, use, store and protect personal information.

By using Veraag, you acknowledge that you have reviewed our Privacy Policy.

31. Changes to These Terms

Veraag may update these Terms from time to time.

Updated Terms will be published on the website with a revised "Last Updated" date.

The Terms applicable to a booking will generally be those accepted at the time of booking, subject to applicable law and any subsequent changes required by law or regulation.

32. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in India.

Subject to applicable consumer protection laws and mandatory jurisdictional rights, disputes shall be subject to the jurisdiction of the competent courts having jurisdiction over Veraag Dream Journeys LLP.

Nothing in this clause prevents a consumer from exercising any mandatory legal rights available under applicable law.

33. Contact and Support

For booking assistance, cancellations, refunds, complaints or other travel-related support, please use the official Veraag support channels provided on our website.

When contacting us regarding an existing booking, always include your booking reference.

34. Entire Agreement

These Terms, together with the applicable booking conditions, Supplier terms, booking confirmation, Privacy Policy and other policies expressly incorporated into the booking, constitute the applicable agreement governing your use of Veraag and the relevant services.

If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Veraag Dream Journeys LLP
Website: veraag.com

Last Updated: 14 August 2026