Cancellation & Refunds

Why is my booking still showing as pending? 148 Who is responsible for providing my hotel, tour or activity? 138 How do airport transfers work? 136 Why is my payment showing as pending or failed? 135 Can I customize or modify a tour itinerary? 128 What is included in my tour package? 117 What travel documents should I carry? 113 How do I request an accessible room or accessible travel service? 112 What should I do if I was charged but did not receive a booking confirmation? 111 What should I do if the hotel room or facilities are not as expected? 109