Cancellation & Refunds

Why is my booking still showing as pending? 148 How do airport transfers work? 142 Who is responsible for providing my hotel, tour or activity? 141 Why is my payment showing as pending or failed? 136 Can I customize or modify a tour itinerary? 133 What is included in my tour package? 117 How do I request an accessible room or accessible travel service? 115 What travel documents should I carry? 114 What should I do if I was charged but did not receive a booking confirmation? 114 How do I report a problem with a supplier? 110