What happens if the hotel, airline or tour operator cancels my booking?
If a supplier cancels a confirmed service, Veraag will communicate the available options based on the supplier's policy. Depending on the circumstances, options may include an alternative service, rescheduling or a refund.
The available solution depends on the reason for cancellation, supplier terms, availability and applicable laws or regulations.
Do not independently cancel the booking if the supplier has already cancelled it. Contact Veraag Support so that the correct cancellation or refund process can be followed.
