What should I do if I was charged but did not receive a booking confirmation?

First, verify whether the payment was successfully completed through your bank, card provider or payment wallet. Also check your email's spam and junk folders.

If the amount has been successfully charged but no confirmation has been received, do not immediately make another payment or booking. Contact Veraag Support and provide your transaction ID, payment reference, booking details and the email address used during checkout.

Our team can verify whether the payment was received and whether the reservation was created, is pending or requires further action.