Cancellation & Refunds

Why is my booking still showing as pending? 148 How do airport transfers work? 144 Who is responsible for providing my hotel, tour or activity? 141 Can I customize or modify a tour itinerary? 137 Why is my payment showing as pending or failed? 136 What is included in my tour package? 117 How do I request an accessible room or accessible travel service? 116 What travel documents should I carry? 114 How do I report a problem with a supplier? 114 What should I do if I was charged but did not receive a booking confirmation? 114